O2 clarify customers' concerns

Company bosses at mobile provider O2 have sought to clarify concerns about network access in rural areas – after concerns were raised by South Wales Central AM Andrew RT Davies.


Mr Davies – whose electoral region includes many rural communities in the Vale of Glamorgan and RCT – wrote to O2 after the closure of mobile app TUGO was announced.


The app allows customers in areas with no signal to use Wifi to make calls and texts.


But several constituents contacted Mr Davies to express fears that the replacement service would only be available on phones ‘locked’ to the O2 network – so those bought through providers such as the Carphone Warehouse would not work.


Following Mr Davies’ representations – O2 have confirmed that all iPhones – wherever they were purchased – are not affected – as are Samsung Galaxy S8/S8+ phones.


They have also confirmed they are looking at adding more devices that support the Wifi and 4G calling feature.


Mr Davies has welcomed this news – but has said the option must be extended to all phones – and vowed to keep up the pressure on O2.


Mr Davies said, “Many constituents in rural areas rely on Wifi calling to communicate – since normal phone signal is insufficient.


“The closure of the TUGO app presents huge problems – and so Wifi calling must be available on all phones.


“While I’m pleased that iPhone and Samsung Galaxy S8 and S8+ customers will not be affected – it’s vital the problem is eliminated completely and I’ll continue to make this point to company bosses.”