City internet problems must be addressed

Action must be taken to ensure high speed internet is available across all communities in Wales – South Wales Central AM Andrew RT Davies has said.


Mr Davies made the comments after several residents of Hollybush Road in the Pentwyn area of Cardiff contacted him to complain that despite living in Wales’ capital city – they are unable to access fibre broadband.


The service was upgraded for the majority of residents in the area when Superfast Cymru rolled out the scheme – but some 200 residents were excluded – since the cabinet serving their homes was not connected.


It has been claimed that Openreach have refused to resolve the situation – since they do not consider it commercially viable to do so.


Yesterday in the Senedd – Mr Davies urged Leader of the House Julie James – the Welsh Government Minister with responsibility for Digital Inclusion – to put pressure on Openreach to provide the service for residents.


In response – she claimed she could only take action if the properties were within a superfast intervention area – but agreed to meet with Mr Davies to discuss what progress could be made. 


Mr Davies said, “High speed internet connections are an essential requirement for everyone in Wales – so it is deeply worrying that the service is not universally available even in our capital city.


“It is incredibly frustrating for residents to see the majority of homes nearby covered by fibre broadband – but for whatever reason they have been excluded from the process.


“The fact the cabinet is in place and seemingly only needs to be wired up is frankly unacceptable – and I have raised this point with Openreach.


“It is vital the Welsh Government take action to ensure the service is provided – and I made this point to the Leader of the House.


“I look forward to working with her to establish a way forward where the communities like Pentwyn can access the services they need.”